Thank you for visiting Faycharm – a home décor brand created to bring warmth, character, and a personal touch to everyday spaces. Whether you have a question about one of our decorative pieces, need help with an order, or simply want to know more about what we offer, our customer support team is here to help.
To help us respond quickly and accurately, please include as much of the following as you can in your message:
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Your order number, if you have one;
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The email address you used when placing the order;
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The name or link of the product you're asking about;
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A clear, concise description of your question or concern; and
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If an item arrived damaged, defective, incorrect, or incomplete, please attach clear photos or videos – they help us understand the issue faster and find the right solution for you.
Customer Service
Customer Service Email:
gfychdzx@126.com
support@xacxh.com
Store Website:
gfychdzx.com
Our support team checks messages regularly during business days and will reply as soon as we can. While we can't always promise an instant response, we promise a thoughtful one.
For urgent order-related matters, please clearly mark your message as "Urgent" and explain the issue – we'll prioritize it wherever possible.
Returns
For any return issue, please do not send items to our registered address unless our team tells you otherwise. Contact us before shipping so we can provide the most recent return warehouse address. If the phone line is busy, reach us by email or through the store backend. We will reply as soon as possible.
Customer service hours:
Monday–Friday
9:30 AM–12:00 PM
2:00 PM–6:30 PM
Current return warehouse address:
Attn: Returns / Ticket NV-88Q-2
Warehouse: Silver State Reverse Center – Bay 18
8307 Desert Willow Ln, Bldg B
Las Vegas, NV 89113-4156
United States
Company Information
Brand:
Faycharm
Website:
gfychdzx.com
Faycharm is the trading brand used on gfychdzx.com.
Telephone number:
+86 130-8500-6896
Store Operator:
Hefei Jiaheng Furniture Co., Ltd.
Legal Entity:
Hefei Jiaheng Furniture Co., Ltd.
Unified Social Credit Code:
91340104MAERYKN114
Registered Business Address:
Room 1611, Zhongchen Holiday Plaza, No. 157-1 Jinzhai South Road, Heye Di Street, Shushan District, Hefei City, Anhui Province
Customer Service Emails:
gfychdzx@126.com
support@xacxh.com
Faycharm is operated by Hefei Jiaheng Furniture Co., Ltd., which is responsible for gfychdzx.com, order processing, customer support, and related ecommerce operations.