Effective Date: June 5, 2026
Thank you for choosing Faycharm. We understand that when you choose a piece of home décor, you want it to arrive safely and in perfect condition. This policy explains everything you need to know about where we ship, how much it costs, how long it takes, and what to do if something goes wrong along the way. If you have any questions, we’re always here to help.
1. Where We Ship
Currently, Faycharm ships to the following countries:
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United States
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Canada
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Mexico
If your delivery address is outside these destinations, you won’t be able to complete your order at checkout. We’re sorry for any inconvenience – we hope to expand our shipping destinations in the future.
2. Shipping Rates and Estimated Total Delivery Time
United States
Transit time: 7–20 business days
Free shipping for orders of US$50 or more
Standard shipping fee for orders below US$50: US$7.00
Canada
Transit time: 10–30 business days
Free shipping for orders of US$50 or more
Standard shipping fee for orders below US$50: US$8.00
Mexico
Transit time: 20–30 business days
Free shipping for orders of US$50 or more
Standard shipping fee for orders below US$50: US$12.00
All shipping fees are displayed in US dollars and clearly shown at checkout.
Total estimated delivery time = Processing time (2–7 business days) + Transit time.
Approximate total delivery times, including processing, are:
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United States: 9–27 business days
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Canada: 12–37 business days
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Mexico: 22–37 business days
Processing may take longer during peak seasons, public holidays, or for personalized or made-to-order items. We will notify you if an item is delayed or becomes unavailable.
Delivery timeframes are estimates and are not guaranteed. Customs clearance, severe weather, public holidays, carrier disruptions, high shipping volumes, and other circumstances outside our reasonable control may cause delays.
3. Tracking Your Order
After your order is dispatched, we’ll send you a shipping confirmation email with tracking number(s). Please note that tracking information may take a few business days to appear in the carrier’s system – this is normal.
If your order contains multiple items, they may be shipped in separate packages. In that case, you’ll receive more than one tracking number.
4. Customs Duties and Import Taxes
Depending on the shipment origin and destination, orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless clearly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.
Please be aware that we cannot declare an order as a “gift” or reduce the declared value – we are required by law to state the actual purchase price.
5. Incorrect or Incomplete Addresses
You are responsible for providing a complete and accurate delivery address.
If you realize you’ve made a mistake, please contact us as soon as possible. Once your order has entered processing or has been dispatched, we cannot guarantee that we can change the address.
If you request redelivery to a corrected address, you will be responsible for the additional shipping costs.
Any additional shipping, return, or redelivery costs caused by an incorrect or incomplete address will be borne by the customer where permitted by law. This does not apply where the delivery problem was caused by an error on our part.
6. Lost, Delayed, or Delivered Packages
If your tracking information hasn’t updated for a long time, or if a package marked “delivered” cannot be found, please:
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Check around your doorstep, mailbox, or reception area;
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Ask family members, neighbors, or building management;
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Contact the carrier directly with your tracking number; and
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If you still need help, contact us at gfychdzx@126.com or support@xacxh.com with your order number.
We will initiate an investigation, which may take some time and may require your cooperation. If the carrier confirms that the package was lost in transit, we will provide an appropriate solution, which may include a replacement or refund depending on the circumstances.
7. Refused or Undeliverable Packages
If a package is refused, unclaimed, or undeliverable due to an incorrect address, failure to pay applicable customs fees, failure to collect after multiple delivery attempts, or other customer-attributable reasons:
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Actual return shipping and customs costs may be deducted from any eligible refund where permitted by law;
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The original shipping fee, if any, is generally non-refundable;
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If you request redelivery to a corrected address, you will be responsible for the additional shipping costs; and
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Refund eligibility will be assessed after the returned package is received and inspected.
These deductions do not constitute a restocking fee. We do not charge a restocking fee for approved returns.
8. Contact and Company Information
If you have any questions about shipping or need assistance with an order, please contact us at gfychdzx@126.com or support@xacxh.com.
For return-related issues, please do not send returns to our registered address unless instructed by our team. Always contact us first for return instructions, and we will provide the latest return warehouse address. If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Returns / Ticket NV-88Q-2
Warehouse: Silver State Reverse Center – Bay 18
8307 Desert Willow Ln, Bldg B
Las Vegas, NV 89113-4156
United States
Thank you for visiting Faycharm. We hope you find something beautiful that brings warmth and joy to the moments that matter.
Company Information
Brand:
Faycharm
Website:
gfychdzx.com
Faycharm is the trading brand used on gfychdzx.com.
Store Operator:
Hefei Jiaheng Furniture Co., Ltd.
Legal Entity:
Hefei Jiaheng Furniture Co., Ltd.
Unified Social Credit Code:
91340104MAERYKN114
Telephone number:
+86 130-8500-6896
Registered Business Address:
Room 1611, Zhongchen Holiday Plaza, No. 157-1 Jinzhai South Road, Heye Di Street, Shushan District, Hefei City, Anhui Province
Customer Service Emails:
gfychdzx@126.com
support@xacxh.com
Faycharm is operated by Hefei Jiaheng Furniture Co., Ltd., which is responsible for gfychdzx.com, order processing, customer support, and related ecommerce operations.