Effective Date: June 5, 2026
Welcome to Faycharm – a home décor brand created to bring warmth, character, and a personal touch to everyday spaces. We understand that when you choose something for your home, you’re adding a piece of yourself to the place you live. We take that trust seriously, and we’re committed to protecting your personal information with the same care and thoughtfulness.
This Privacy Policy explains how Faycharm, operated by Hefei Jiaheng Furniture Co., Ltd., collects, uses, discloses, stores, and protects your personal information when you visit gfychdzx.com, create an account, place an order, contact us, or otherwise use our services.
Please take a moment to read this policy carefully. If you have any questions, we’re always here to help – just reach out using the details at the end.
1. Information We Collect
Depending on how you interact with our website, we may collect:
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Contact information: including your name, email address, phone number, billing address, and delivery address;
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Order information: including the home décor items you’ve purchased, any personalisation options, order value, delivery method, and order history;
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Payment information: processed directly by our payment service providers – we do not store complete card numbers or security codes;
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Account information: if you create a customer account, we store your login details and saved preferences;
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Communications and content: including inquiries, support requests, product reviews, photos, videos, or other content you choose to share with us;
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Device and technical information: including IP address, browser type, device model, operating system, language preference, and approximate location;
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Website activity: including pages viewed, links clicked, products browsed, referring pages, and interactions with website content; and
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Cookies and similar identifiers: collected through cookies, pixel tags, local storage, and related technologies.
2. How We Use Your Information
We use your personal information to:
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Process, fulfill, and deliver your orders;
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Confirm payments and prevent unauthorized transactions;
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Provide order updates and tracking information;
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Respond to product, delivery, return, refund, and other customer support requests;
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Operate, maintain, improve, and secure our website;
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Personalize website content and product recommendations;
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Understand website performance and customer preferences;
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Measure and improve our advertising and marketing activities;
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Detect fraud, security threats, misuse, and technical issues;
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Comply with legal, accounting, tax, and regulatory obligations; and
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Send marketing communications where permitted by law and subject to your available choices.
3. Cookies, Pixels, and Similar Technologies
We and our authorized service providers may use cookies, pixels, tags, local storage, and similar technologies to:
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Keep the website functioning properly;
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Remember your preferences and shopping cart selections;
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Understand how visitors use our website;
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Measure website and advertising performance;
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Attribute visits, purchases, and other interactions to our advertising campaigns;
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Detect fraud and maintain website security; and
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Support relevant website content and marketing activities where permitted by law.
Where advertising technologies are enabled, our advertising partners, including AppLovin and, where applicable, Meta Platforms, may use cookies, pixels, or similar technologies to collect device and browser information, IP address, advertising or cookie identifiers, pages viewed, referring information, interactions with our website, and purchase or other event information.
These technologies may be used to deliver and measure advertisements, attribute conversions, understand advertising performance, prevent fraud, limit repeated advertisements, and improve advertising services. Where required by applicable law, non-essential advertising cookies and pixels will be activated only after you provide consent.
You can accept, reject, or manage non-essential cookies through the cookie banner or cookie preference settings available on our website. You may change your preferences later through the available cookie settings. You can also manage cookies through your browser, although disabling certain cookies may affect website functionality.
For more information about AppLovin's collection and use of your information, visit: https://legal.applovin.com/privacy.
4. How We Disclose Your Information
We may disclose personal information to the following categories of service providers and other recipients:
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Website hosting, e-commerce platform, and technology service providers;
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Payment processors and fraud prevention services;
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Warehouses, suppliers, fulfillment partners, and shipping carriers;
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Customer support and communication service providers;
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Analytics and website performance service providers;
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Advertising and marketing service providers, including AppLovin and, where applicable, Meta Platforms;
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Professional advisors, including accountants, auditors, insurers, and legal advisors;
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Government authorities or other parties when legally required; and
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A buyer, successor, or relevant party in connection with a merger, acquisition, financing, reorganization, or transfer of business assets.
Information disclosed to advertising and analytics providers may include device and browser information, IP address, cookie or advertising identifiers, website activity, referring information, and purchase or conversion event information. These providers may process this information according to their own privacy policies and the choices available to you under applicable law.
We require service providers to handle personal information only as reasonably necessary to provide their services or comply with legal obligations.
5. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it is used.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information.
However, no method of internet transmission or electronic storage is completely secure. You should protect your account password and notify us immediately if you suspect unauthorized account activity.
7. International Data Transfers
Our website, service providers, suppliers, fulfillment partners, advertising partners, and other recipients may operate in countries other than your country of residence.
As a result, personal information may be processed or stored in jurisdictions with different data protection laws. Where required, we take reasonable steps to apply appropriate safeguards for international data transfers.
8. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the right to:
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Request access to your personal information;
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Request correction of inaccurate information;
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Request deletion of certain information;
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Object to or restrict certain processing;
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Request a portable copy of your data;
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Withdraw consent where processing is based on consent;
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Opt out of certain targeted advertising or the sale or sharing of personal information, as those terms are defined by applicable law; and
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Unsubscribe from promotional emails.
Where required by applicable law, we will also recognize applicable browser- or device-based privacy preference signals, such as the Global Privacy Control. You may manage non-essential advertising cookies and pixels through the cookie preference settings available on our website.
To submit a privacy request, please contact us using the details below. We may need to verify your identity before completing your request. Where permitted by applicable law, you may also use an authorized agent to submit a request on your behalf, subject to appropriate verification.
You may unsubscribe from promotional emails by clicking the unsubscribe link in the message or by contacting us directly. Transactional messages related to your orders and account will still be sent.
9. Children's Privacy
Our website is not intended for children who are not legally able to make online purchases without the involvement of a parent or legal guardian.
We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information without proper consent, please contact us so we can review and address the matter.
10. Third-Party Links
Our website may contain links to third-party websites or services. These third parties have their own privacy policies, and we are not responsible for their content or privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, advertising partners, or legal obligations.
The revised policy will be posted on this page. Where required, we may provide additional notice by email or website announcement.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at gfychdzx@126.com or support@xacxh.com.
For return-related issues, please do not send returns to our registered address unless instructed by our team. Always contact us first for return instructions, and we will provide the latest return warehouse address. If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Returns / Ticket NV-88Q-2
Warehouse: Silver State Reverse Center – Bay 18
8307 Desert Willow Ln, Bldg B
Las Vegas, NV 89113-4156
United States
Thank you for visiting Faycharm. We hope you find something beautiful that brings warmth and joy to the moments that matter.
Company Information
Brand:
Faycharm
Website:
gfychdzx.com
Faycharm is the trading brand used on gfychdzx.com.
Store Operator:
Hefei Jiaheng Furniture Co., Ltd.
Legal Entity:
Hefei Jiaheng Furniture Co., Ltd.
Unified Social Credit Code:
91340104MAERYKN114
Telephone number:
+86 130-8500-6896
Registered Business Address:
Room 1611, Zhongchen Holiday Plaza, No. 157-1 Jinzhai South Road, Heye Di Street, Shushan District, Hefei City, Anhui Province
Customer Service Emails:
gfychdzx@126.com
support@xacxh.com
Faycharm is operated by Hefei Jiaheng Furniture Co., Ltd., which is responsible for gfychdzx.com, order processing, customer support, and related ecommerce operations.