Effective Date: June 5, 2026
What does Faycharm sell?
Faycharm is a home décor store. We offer decorative pieces for everyday spaces and seasonal accents — think figurines, wall art, ambient lights, planters, outdoor ornaments, and thoughtful home accessories. Materials, colours, sizes, and designs vary by style and availability, so please check the product page for the most accurate details.
Where do you ship?
At the moment, we ship to the United States, Canada, and Mexico. If your delivery address is outside these countries, checkout will not let you complete the order.
How long does order processing take?
Most in-stock décor is processed within 2–7 business days. Pre-order, made-to-order, or specially handled items may take longer; that timing will be shown on the product page.
How long does delivery take?
After dispatch, estimated transit times are:
United States: 7–20 business days
Canada: 10–30 business days
Mexico: 20–30 business days
These estimates do not include processing time.
How much does shipping cost?
Orders of US$50 or more ship free. Below US$50, standard shipping is:
United States: US$7.00
Canada: US$8.00
Mexico: US$12.00
How can I track my order?
Once your order is dispatched, we’ll email tracking information to the address you used. You can also log in to your account and check the “Orders” section.
Why hasn’t my tracking updated?
Tracking can take a few business days to appear after dispatch. If there’s no movement for a long time, contact us with your order number and we’ll check.
Will all items arrive in one package?
If you order several pieces, they may ship separately. You may receive more than one tracking number. That’s normal — especially when items come from different stock locations.
Can I change or cancel my order?
Need to change the address, colour, style, or cancel? Contact us as soon as possible with your order number. Once your order has entered processing, production, or shipping, we can’t guarantee changes or cancellations.
Can I return home décor?
Eligible items can be returned within 30 days of delivery. Please contact us before sending anything back. For décor returns, items should be unused, in their original packaging, and with all parts and tags, unless they arrived damaged, defective, or incorrect. Full details are in our Returns, Refunds and Cancellation Policy.
What if my item arrives damaged or incorrect?
Please contact us promptly with your order number, a description of the issue, and clear photos or videos of the item, packaging, and shipping label. After review, we’ll offer an appropriate solution.
Can personalised or custom décor be returned?
Personalised, custom-made, and made-to-order pieces generally can’t be returned for a change of mind. This doesn’t affect your rights if the item arrives damaged, defective, incorrectly made, or materially different from what you confirmed.
Will I have to pay customs duties?
Orders shipped to Canada or Mexico may be subject to customs duties, taxes, brokerage fees, or other charges from the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.
What if I entered the wrong address?
Contact us immediately. Once your order has entered processing or has been dispatched, we can’t guarantee the address can be changed. Please double-check your details when placing the order.
How can I contact Faycharm?
Customer Service Email: gfychdzx@126.com; support@xacxh.com
Store Website: gfychdzx.com
Contact Phone: +86 130-8500-6896
When contacting us about an existing order, please include your order number and the email address used to place the order.
Who operates Faycharm?
Brand: Faycharm
Store Website: gfychdzx.com
Customer Service Emails: gfychdzx@126.com; support@xacxh.com
Unified Social Credit Code: 91340104MAERYKN114
Legal Entity: Hefei Jiaheng Furniture Co., Ltd.
Store Operator: Hefei Jiaheng Furniture Co., Ltd.
Registered Business Address: Room 1611, Zhongchen Holiday Plaza, No. 157-1 Jinzhai South Road, Heye Di Street, Shushan District, Hefei City, Anhui Province
Faycharm is operated by Hefei Jiaheng Furniture Co., Ltd., which handles the online store, order processing, customer support, and related e-commerce activities.
For return-related issues, please do not send returns to our registered address unless instructed by our team. Always contact us first for return instructions, and we will provide the latest return warehouse address. If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Returns / Ticket NV-88Q-2
Warehouse: Silver State Reverse Center – Bay 18
8307 Desert Willow Ln, Bldg B
Las Vegas, NV 89113-4156
United States
Thank you for visiting Faycharm. We hope you find pieces that bring warmth and character to your everyday spaces.